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Three Vital Components to Effective Feedback

Each aspect of this could be broken down into excruciating detail, and if you want to hear that breakdown, contact me here.  This blog will provide the highlights…and feel free to leave some feedback in the comments below.

Every organization I’ve ever worked for has made some formal declaration of their openness to feedback.  It’s widely accepted that successful businesses, teams, and relationships are built on a foundation of clearly communicated feedback.  That, however, is easier said than done.  In some instances, the feedback is simply absent – there is no conversation.  In more toxic environments, feedback is actively used to criticize, judge, discouraged, deflected, or otherwise dismissed people.  Occasionally, feedback is present, but ineffective.  Whichever situation you find yourself in, if you want to increase or improve feedback, make sure it includes the following three components:

  1. Observation:  A simple observation is a great place to start with feedback.  This can be an observation of external circumstance or of internal experiences. For example, you may let a coworker know, “I saw that all your TPS reports were turned in on time this month.”  That alone acknowledges that their performance was important enough to pay attention.  It’s clear, concise, and gets right to the point.  In some instances, the observation may be less concrete.  When reviewing a piece of writing, you may reflect, “At the start of the second paragraph, I was a bit confused.”  This is an observation about an internal experience.  Notice that neither of these observations are not subjective.  Be careful to avoid blaming or criticism in these situations.  The previous example could easily become, “At the start of the second paragraph you started writing without a clear direction…you stopped paying attention to where the essay was going”  You can observe your response to the writing, but implying intention (or lack thereof) is an invitation for defensiveness.
  2. Evaluation: This is where you get to say, “Hey, great job this month.”  or “That was horrible.”  Positive evaluation without specific observation becomes quite limiting.  Evaluative statements leave too many questions unanswered and too much room for assumptions.  It’s nice to hear “great job,” but without knowing what concrete detail of your job is great, you haven’t learned anything about what you’re doing well.  Reverse the important bits and you’ll see it’s the same for critical evaluations.  Knowing I got a 65% on an exam doesn’t tell me anything about what I did poorly or what I did well.
  3. Advice: Presuming someone actually wants feedback, they’ll want to know how to improve (or at least maintain) what they’ve already accomplished.  They want advice on what do differently (or the same) moving forward.  You can provide guidance on what needs to change.  Ideally, advice is based on a goal agreed upon by the person providing and receiving the feedback.  Giving advice on how to write a more persuasive essay will be of little value to someone aiming to create an objective, informative piece of literature.

There are two more equally important aspects to feedback, but they only matter if the three components listed above are already being applied.  First of all, effective feedback requires a balance between observation, evaluation, and advice. To actually help a person make changes efficiently, all aspects of feedback will be required. If you constantly tell people, “you are awesome,” take the time to throw in some observations and advice.  If you’re constantly correcting others or telling them what to do, slow down and start making some observations and evaluations.  If you’re missing a piece, or you notice a dramatic imbalance, correct accordingly.  No single aspect of this system works alone, and no ratio is right for every individual or every situation.  Apply observation, evaluation, and advice flexibly to whatever situation you’re in.  The last component, and perhaps the most important to overall effectiveness, is consistency.  A single conversation will never be as effective as an ongoing discussion.  You won’t be able to gauge how feedback is being received in an isolated situation; even if they seem to receive the feedback, the true test comes in changes to the behaviors being observed.  In a one-time discussion, patterns will go unrecognized, goals will be unclear, and proper ratios of observation, evaluation, and advice will be guessed at.  Without consistency, constructive feedback can feel critical and judgmental.  Without practice giving and receiving feedback is an awkward dance of two novices attempting new maneuvers.  Occasional feedback can leave people pained the same way infrequent exercise leads to disproportionate soreness.

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Think You’re Relaxing? You May Just Be Distracted.

What do you do to relax?

  1. Read a book
  2. Take a bath
  3. Watch a movie
  4. Go for a walk
  5. Talk to a friend
  6. Drink a glass of wine

Those are the most common responses I get when I ask people how they relax.  Video games, social media, television, shopping, eating, and listen to music all make the list of frequent flyers. Everyone gets stressed, anxious, worried, or overwhelmed at some point, and we all find our own ways to cope.  Some strategies, however, are more helpful than others.  If you nodded your head in agreement as you read through the list above, you may be approaching relaxation very inefficiently.

In many circumstance, that temporary reprieve is enough to “reset” your thoughts and feelings back to baseline. 

Reading a book, watching a movie, or chatting with friends functions as a distraction from the physical, mental, and emotional discomfort you’re experiencing.  In many circumstances, that temporary reprieve is enough to “reset” your thoughts and feelings back to baseline.  The movie is over and you’re worries have subsided.  The riveting mystery novel pulls your thoughts away from the dangerous world around you and allows you to ruminate on which character is a red herring and which is the criminal mastermind.  An engaging conversation sometimes provides resolution, occasionally escalates stress, and often allows focus to shift away from your problems onto someone else’s concerns.

Taking a bath by candlelight can provide an alternative, more comfortable, physical experience.  A bath also requires a certain level of unplugging from the day-to-day grind.  Hopefully, you don’t take your laptop or phone into the bath with you.  When you’re in the tub, you’re not expected to cook dinner, fix the faucet, finish homework, fold laundry, pick up the kids, clean the house, or mow the grass.  You’re relieved of those obligations (momentarily).  A brisk walk serves a very similar function in terms of alleviating the sense of obligation and opening yourself up to new sensations – beautiful views, the smell of fresh air, a warm breeze on your face, etc.

The glass of wine chemically alters your experience.  Alcohol is a depressant, so it can mask some of the physical discomfort associated with elevated stress levels.  Some people use wine as an add-on to one of the other strategies.  A good book and wine.  An exciting movie and wine.  A bath and wine.

These strategies are, at best, inefficient methods of relaxation. 

The whole list would best be described as distractions.  Distractions that sometimes help to momentarily reduce stress.  These strategies are, at best, inefficient methods of relaxation.  That’s not to say they don’t work for some people, and they certainly don’t need to be altogether avoided.  Relaxation, I argue, is a skill unto itself.  Therefore, the only proper way to relax is to intentionally and directly practice relaxation.  I know it’s circular logic. “In order to relax, you have to relax.”  Here’s what I mean.  Relaxation is an active reduction in physiological arousal.  It’s a skill you can improve.  With practice, you can achieve deeper relaxation in less time.  All the changes that occur when we are stressed – increased heart rate, muscle tension, altered breathing patterns, increased blood pressure, disruptions to digestion, mental fog, pressured speech, and general unrest – can be actively managed.  Relaxation exercises such as controlled breathing, progressive muscle relaxation, autogenics, mindfulness meditation, and guided imagery offer a concrete tool to reduce the symptoms of stress and anxiety.

By practicing the skill of relaxation, you can effectively move your baseline level of stress.  If you run through your day with baseline stress of 65/100, and when it hits 80, you give yourself permission to regroup with a glass of wine in a warm tub, chances are, by the time you towel off, you’re down to a 65.  Now, 65 is normal, so it feels like you accomplished something and that the bath was effective.  By practicing relaxation skills like the ones listed above, you can shift your baseline.  With consistent practice, 50  (or 40…or 30) becomes the new normal and you’ve got much more bandwidth before you get overwhelmed.  Additionally, the relaxation skills toolbox is filled with strategies that can be applied much more pervasively.  Stressed at work?  Good luck sneaking away to some dark corner to watch a movie.  Anxious about traffic?  There’s no way you’re taking a walk or slipping into a bath.  The most useful strategies for relaxation can be used anywhere at any time (I’m especially talking about controlled breathing here).

This way of looking at relaxation parallels physical fitness.  You don’t go for a jog exclusively when you’re sick, injured, or otherwise sub-optimal in terms of health.  You exercise consistently in order to ensure that your overall fitness helping you enjoy life.  Most days you don’t need to be incredibly fit, but it sure is nice to have it when you need it.  The same goes for relaxation.  You won’t need it every day, but if you haven’t been practicing, you won’t have it when you need it most.

You won’t need it everyday, but if you haven’t been practicing, you won’t have it when you need it most.

Give yourself a week or two, genuinely practicing active relaxation.  Take five to 15 minutes daily to listen to one of the exercises above, and let me know how it changes the way you experience stress.

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Control? You’ve got less than you think, and that’s okay

I hate to be a wet blanket on the, “you can do anything you set your mind to” mentality.  I’m conflicted about taking on the mantle of making Nike’s “Just Do It” slogan more complicated than a three-word mantra for making all things possible.  I’ll go out on a limb and also challenge the ever popular, “choose to be happy” advise that is so readily given to those struggling through tough times.  If those platitudes were real…if we genuinely controlled our lives to that extent, we would all have the life of our dreams, down to the tiniest detail. To believe it’s all within our grasp is somehow comforting.  It’s the message in the quotes above, and it’s consistently reiterated throughout pop-culture, in advertising, and by well-meaning parents and friends.  It’s comforting to maintain the illusion of control.

The effort to maintain the comfortable illusion requires a constant battle between the desire for control and the reality of the world.  Do you know who wins that battle?  Who wins every single time?  REALITY WINS!  Work as I may, my physical gifts were never going to allow me to launch a career in the NFL or NBA.  Being relatively small and slow made me less competitive than my larger, faster friends.  Many decisions to “Just Do It” in the realm of athletics and exercise left me maimed in one way or another.  Running one more day or one more mile left me with shin splints and/or sore knees.  I “just did it” then I couldn’t do it without risking further injury or enduring unreasonable pain.  Choosing to be happy?  Emotions don’t work like that.  If I’m sad, I’m sad.  I just do my best to not wallow in it.  I try to allow it to go away.  I’ve written about the difficultly with acceptance previously (Tricky Business of Sincere Acceptance).  Acceptance is the opposite of control – that’s part of what makes it hard.

Please don’t assume that this relative lack of control damns any of us to a miserable life.  In fact, the sooner you can acknowledge that lack of control, the sooner you can get on with living your life and appreciating reality.   When I release myself from the outcome-based expectations of an NFL career or a four hour marathon, I can get on with living my life according to my values.  I can consistently exercise within the limits of my physical composition and remain content regardless of the outcome.  All of this is really about altering expectations and tweaking the quotes and platitudes to be more compassionate given the challenges we are forced to faced when operating in the realm of reality.  “Just do it” becomes “Just do something that moves you toward an important value.”  Running a four-hour marathon is a goal, not a value.  Fitness and health are values.  Reality may greatly limit your ability to finish that marathon (head colds on race day, unexpected injuries or accidents, a flat tire, uncooperative muscles and joints, etc.); however, nothing can stop you from moving toward your values.  Targets may change, goals may need to be revised, but if you remain psychologically flexible, you can find comfort in remaining consistent with your values.  “You can do anything you set your mind to” becomes “Working towards anything you value will result in personal growth.”  Admitting that I won’t ever become the next Barry Sanders doesn’t mean I’ve failed or that I’ve lost motivation or that I can’t continue to run agility drills in my backyard if I want to.  It mean that I’ve accepted reality, and that reality includes the realization that if I’m training like an elite running back, I’m likely to be in great physical health and connected with individuals with similar interests and values.

If the “it” in “just do it” is unrealistic, you do nothing but set yourself up for failure and disappointment.  If the “anything” in “you can do anything you set your mind to” is an outcome even slightly out of your control, you will likely find yourself battling reality.  Take stock of reality.  Take stock of your values.  Then, and only in a moment-by-moment sort of way, take control of your behaviors.  Choose to act in accordance with your values and release yourself from any expected outcomes.

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All the Best Movies are Love Stories

I’m a big fan of movies.  I like watching them, reading about them, talking about them, and analyzing them.  As much as possible, I revel in the movie watching experience.  At home it’s about popping popcorn, turning down the lights, and getting comfortable.  If I’m fortunate enough to get out of the house and go to the theater, the complete experience includes popcorn(no “butter”), Hot Tamales, and an ice cold drink.  I get to the theater early so I can pick the seat I want, and I wait with anticipation for the first trailers to flash onto the big screen.

I’m thoroughly and completely engrossed in all things cinema, and that’s why I love to ask people about the movies that mean the most to them.  I’ve gone beyond the “favorite movie” question.  It’s not a fair question.  There are too many considerations for anyone to genuinely identify a single favorite movie.  I’ve taken to asking a variation of the question that gets more directly to the things I want to know about.

“If you were stuck on a desert island and could only watch one movie for the rest of your life, what would it be and why?”

This question requires a level of commitment to a movie.  It calls for identification of the most compelling aspects of a film.  It eliminates the movies that are good the first time, then lose steam.  It dismisses movies that are perfect for particular moments or situations, but can’t be counted on under unknown circumstances.  To pick a movie you can be entertained by for the rest of your life goes beyond favorites and gets to genuine connection.

For more than a decade, my own answer to this question has been the same.  I passionately answer, “The Princess Bride.”

The movie strikes the perfect notes, delivering anything and everything I might need in the movie-watching experience.  Romance?  Got it.  Adventure?  Got it.  Revenge? Got it.  Mystery?  Got it.  Friendship?  Got it.  Courage, mortality, humor, conviction, sacrifice, magic, mercy, compassion, swords, morality, underdogs, sarcasm, surprise, villians, heroes, giants, and a battle of wits?  Got it.  It’s a movie that I can quote, and often do.  It’s a movie I’ve watched with my parents, my wife, my kids, and many of my best friends over the years.  There are moments of distress, suspense, fear, sadness, and pain, but it never dwells there.  The idea that love and hope can overcome hate, greed, and deceit flows through the entire story.

Not everyone would pick “The Princess Bride” as their desert island movie, but I’ll firmly claim that any movie they choose will be built on the foundations of love and hope.  In fact, all the best movies are love stories.  Neo only understands The Matrix after Trinity confesses her love for him.  William Wallace would have been a humble farmer had the love of his life been spared.  If Anakin doesn’t love his son, maybe the force never awakens.  Andy loves Woody and Woody loves Andy.  Steve Rogers loves his friends and his country.  Maximus Decimus Meridius, driven by the love of his family, brought down an emperor.  Jon McClane couldn’t let anything happen to his wife and ended up thwarting several major terrorist attacks.  Django’s love never faded despite time and distance.  Clarence would have faced any danger for Alabama.  Love story after love story.  Not all of them are romances, but they’re definitely love stories.

I’ve never watched enjoyed a movie that didn’t root itself in some type of love.  Some are more covert than others, but I promise you – your favorite movie is a love story.  If you’re convinced, you may be asking why?  Well, it’s really quite obvious.  The human experience is given meaning through relationships, and the connections we build allow us to flourish in life.  There is no better motivator, nothing more fulfilling, no emotion stronger than love, the unwavering commitment to a relationship.  When films allow us to witness that, and to relive it, or imagine ourselves driven by the same connections, we can’t help feeling enthralled.

So…what movie would you watch if you were stranded on a desert island? Why.

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Why I tell everyone “You Are Awesome”

It is incredibly easy for me to be critical.  The ability to identify the shortcomings, flaws, and mistakes of myself and others has come naturally to me.  I can see a movie, a process, a person, or anything else and tell you how it could be better.  This “gift” of diagnosing problems was certainly helpful in academia as I was tasked with applying critical thinking skills.  It was a strength as I critiqued research articles and clinical interventions as a student of psychology.  It even serves me professionally as I find myself responsible for assigning labels for the mental health issues I assess.

As helpful as it has been, it has been a larger detriment to me personally and socially.  Nothing stifles joy and gratitude like criticism.  If I focus on the opinion that the sunset could be brighter or the clouds are a little too purple, it’s tough to appreciate the magic in that moment.  If I think the presenter should have spoken a little louder or covered a few more crucial ideas, it’s tough to integrate and apply the information.  If I ruminate on the fact that my friend could have called a little more frequently or stayed a little longer, it’s tough to see how much excitement they bring into my life.  I want to find the magic in the sunset, the wisdom in the presentation, and the value in my friendships.

Over the last several years, I’ve entrenched myself in the process of cultivating more positivity and reducing negativity.  I’ve used social media, worn t-shirts, passed out business cards, held signs, developed and presented workshops, and lead university wide initiatives aimed at spreading one simple message – “You Are Awesome.”  It began as a concrete way to build positive interactions into a culture or situation – possibly helping others feel good.  It was a reminder to others that they are awesome, and they should start from that point in any situation. If they’re happier, the environment is more positive and it’s easier to be less critical.

The message has remained the same, but it’s meaning has changed for me.  Now, when I wear a shirt that says “You Are Awesome” it isn’t necessarily intended to convince others of their awesomeness, and I’m not really expecting the environment to change either.  It’s meant to remind me, that no matter what’s happening around me, I can find some good somewhere if I’m looking for it.  It’s not about identifying a silver-lining in every situation.  It’s not about “it sucks, BUT…”  It’s about fighting against my tendency to focus in on the problems and the things that I want to be different.  It’s about accepting the pain and challenging myself to proactively identify the things I’m grateful for rather than doing what’s easy (for me anyway) and pouring energy into being critical.  Wearing a shirt, carrying a sign, or passing out cards emblazoned with the “You Are Awesome” message forces me to be prepared to answer the question “What’s awesome about _______?”  My life is so much better when I’m looking for the moments that inspire awe.

Wearing a shirt, carrying a sign, or passing out cards emblazoned with the “You Are Awesome” message forces me to be prepared to answer the question “What’s awesome about _______?”  My life is so much better when I’m looking for the moments that inspire awe.

I’ve realized that so many things are genuinely awesome when defined in that way.  There are so many experiences that, when examined closely, are ridiculous and overwhelming in their magnificence.  The fact that you’re reading this blog fits into that category.  This seemingly mundane activity means that as I sit in my office in Poulsbo, Washington, I can click a button and make my thoughts and feelings accessible to anyone in the world that has access to the internet.  Then you, as the reader, have this insight into my life.  You have a unique connection to one of the 7 billion possible people you could have connected with today.  Yeah, that’s awesome.  Every seemingly mundane activity can be looked at from this perspective -every relationship -every convenience – everything we take for granted day after day can be viewed through this very different lens.

I feel the urge to defend another common argument against this way of approaching the world. I frequently get asked the question, “What about the things/people/experiences that really are not awesome?”  It’s a powerful question and needs to be addressed.  When bad things happen in the world, it’s not healthy to ignore them or to attempt to drown them out with positivity.  I will be the first to say that the world is not all puppies and rainbows, and that’s not really what the “You Are Awesome” message implies.  People get murdered, trusted officials lie and take advantage of their power, systematic oppress is real, hate is contagious, and the world is full of suffering.  When I see these realities in my own life I do my best to acknowledge them and meet them powerfully with compassion, empathy, and gratitude.  I know I can’t replace my grief, fear, or confusion with happiness and appreciation in painful situations, but I certainly don’t want to be ignoring all the things I have to be grateful for as I suffer.  Usually, when I’m in the most pain is when I find the most comfort in immersing myself in the awesomeness around me.  When my world is falling apart around me, I can find solace in recognizing how much worse it would be without the awe inspiring experiences I have every single day.

My shirts may seem cheesy.  The message, at first glance, can easily be seen as insincere. Your initial assessment may be dismissive.  Whether you’re skeptical of the concept or not, I invite you to let up on the criticism and judgment and practice more gratitude by preparing yourself to answer some of these questions throughout the day.  Fair warning – some days these questions will be more difficult to answer than others.

  1. What was awesome about today?
  2. Who made your life easier today? How did they do it?
  3. What made you smile today?
  4. What did you see today that was beautiful?
  5. What was something that would have made today way harder if you did have it?
  6. What was the best thing you tasted today?
  7. Who did something nice for you today? What did they do?
  8. Who did you connect with today? What did you like about it?
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Self-Sabotage and the Cycle of Collusion

Collusion implies that some form of secret collaboration has occurred in an effort to deceive others.  This sounds like the stuff of political espionage and spy movies, so it may surprise you to learn that you’ve been colluding with others on a daily basis, unintentionally sabotaging relationships while justifying your own righteous perceptions and behaviors.  An explanation is required.  I’ve previously recommended The Anatomy of Peace, and the cycle of collusion comes directly from that text.  On the most basic level, the cycle of collusion demonstrates how our own distorted perceptions and judgments about other people lead to interpersonal behaviors that act as a catalyst, promoting unwanted behaviors and confirming our negative perceptions.

Cycle of Collusion

The perceptions that feed our behaviors also provide fuel for the perceptions and behaviors of others.  A feedback loop resulting in a self-fulfilling prophecy is created.  If I believe you to be a certain way, I will treat you accordingly, and increase the likelihood of you responding in a confirmatory fashion.  If this makes sense theoretically, the implications become even more powerful when looking at specific examples.  Parents, partners, and coworkers all find themselves colluding as everyone exhausts themselves in an effort to justify their own behaviors as well as their perceptions of each other.

Here we see a common cycle for the parents of an adolescent.

Cycle of Collusion Parenting Example

Now let’s look at how partners set themselves up to fail.

Cycle of Collusion Partner Example

And one more example – the workplace.

Cycle of Collusion Business Example

With each of these examples, we clearly see how the initial perceptions feed into the eventual behaviors that serve as evidence for the perceptions.  Grrr….the frustration is mounting.  How do we make it stop?  Well, the kid could start doing his homework, the husband could stay in a bit more, and Tom could show a little more effort…but, that wouldn’t really solve anything.  The real issue, and the place to focus energy, is the perceptions and behaviors associated with the “I see” and “I do” boxes.

It is too easy to holds other responsible for changing interpersonal dynamics, too easy to avoid personal accountability in these situations.  So, you have to be intentional about focusing on the “I.”  Shift perceptions of the adolescent from “irresponsible” to something more benign like “normal teenager,” “distracted,” or “in need of a break” and any interaction is likely to be more supportive.  If the wife recognizes value in the husband’s desire to build and maintain his social life, it will be easier to encourage him to do so (genuinely), and paradoxically, he may be more motivated to stay home with his wife.  That employee that isn’t delivering, may be waiting for his manager to show some compassion and investment before he’s willing to give his best.

Important note – these more positive perceptions do not let anyone off the hook in terms of legitimate feedback.  That “normal teenager” may need some additional support in terms of academic tutoring, organizational skill development, or external motivation.  We can increase the odds of that happening if we’re perceiving him in a positive light rather than as “irresponsible.”  The husband and wife may need to sit down and have a conversation about shared responsibilities and time with friends, but it doesn’t need to include labels like “inconsiderate” or “clingy.”  Tom may be under-performing, but assuming he is “lazy” or “incompetent” sets him up to be defensive and resistant in any conversations about his quality of work.

Exploring this process in it’s entirety can often shed light on long-standing conflict, hopefully elucidating changes necessary to break out of the cycle.  To apply this theory to your day-to-day life, follow these simple action steps.

  1. Assume positive intent: Eliminate labels and replace negative perceptions with neutral or positive perceptions (even if especially if it’s hard).
  2. Help things go right: Criticizing, ruminating, and disengaging aren’t helping anyone move in a positive direction.  Actively and intentionally look for ways to provide positive support.  This may require a direct conversation or a trial-and-error approach.
  3. Take responsibility: When things don’t go how you planned, look at what you want to do differently next time.  Identify whether your perceptions and behaviors were helping or hurting the dynamic.
  4. Stop expecting others to change: Accept your limitations.  You have limited influence on how other people behave.  Make sure you’re making it as easy as possible for them to move in a positive direction, communicate your expectations and your willingness to help, and then allow life to happen.  You won’t always get the intended results, but you won’t be sabotaging yourself.
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Say Good Night to Insomnia – Book Review

Dr. Gregg D. Jacobs outlines a detailed six week program for improving sleep and eliminating insomnia in Say Good Night to Insomnia.  The most accurate description of this book is simply, “effective.”  If you’re willing to engage in the programming as prescribed in the book, it is highly likely that your quality and/or quantity of sleep will change in the desired direction.  I’d like to say the book was engaging and compelling…an interesting read, but I can’t.  Dr. Jacobs lead-up to the program includes rather dry sections on “The New State of Sleep Science”, “Some Basic Facts About Sleep and Insomnia”, and “How I Developed the Program.”  I absolutely love a solid explanation of the science and research involved in any intervention I’m trying myself or I’m recommending for clients.  That information, however, needs to be delivered with a little zest and color when aimed at a general audience.  Here…it was not.

Say Goodnight to Insomnia

All criticism aside, I am impressed with the structure and guidance provided by the author.  The six-week program involves an evidence based protocol including written assignments, ongoing assessment, and daily “homework” necessary to succeed.  Through various exercises, thoughts and behaviors pertaining to sleep are systematically altered to support healthy sleep habits.  The author does a great job recognizing and addressing mental and emotional aspects of sleep difficulties.  The program goes well beyond simple suggestions such as ensuring your sleep environment is dark and quiet (thought is does review those strategies as well).  It helps the reader unpack the negative thinking patterns and uncomfortable emotions that maintain poor sleep habits.  Regardless of how tired you are or how badly you want to fall asleep, thoughts like “I’ll never fall asleep” and “I’m going to be wrecked all day tomorrow if I don’t fall asleep right now” only serve to exacerbate stress and insomnia.  Dr. Jacobs uses fundamental strategies from cognitive-behavioral therapy to support participants in identifying and replacing unhelpful thoughts and behaviors with helpful thoughts and behaviors.  Cultivating the ability to relax throughout the day as well as when trying to sleep also becomes a priority in the attempt to find that elusive rest when you really need it.

If you’re interested in the ins-and-out of sleep science research and protocol development, start on page one and enjoy the ride.  If you really just need a concrete plan for sleeping better, start on page 70 and be prepared to commit some time and effort to changing your sleep habits.  This is a hands-on, experiential intervention, so don’t expect to simply gain some knowledge then start sleeping better.  Do the work, and you’ll be sleeping soundly before you know it (or at least at the end of six weeks).

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Yeah, that’s drama.

“Stop being so dramatic!!”

“Uh, I’m sick of all this drama.”

“Why do you ALWAYS have to be so dramatic?”

Whenever emotions run hot and tempers flare it’s easy to throw around the word “drama” as an accusation.  That can be problematic when the word is used used to dismiss someone and their feelings.  Calling someone “dramatic” is a way for people to excuse themselves from dealing with the emotional turmoil of others.  It provides (sometimes) false justification to ignore sincere attempts at communicating.

Then again, when someone is truly being dramatic,  it’s destructive, demands attention, and brings down everyone involved.

So, how can we tell genuine intense emotion from unhealthy DRAMA?

The differences are quite clear when you slow down and take at look. David Richo outlines a few distinguishing factors in his book How To Be an Adult.  (I love the title, but I don’t fully agree with all of Dr. Richo’s insights. I do find his review of drama extremely helpful.)

Think back to your last heated conversation and use the lists below to self-assess your communication style.

Dramatic Communication…

  • Is meant to silence the other
  • Blames the other of what you feel
  • Masks fears related to your own lack of control
  • Makes direct or indirect demands on the other to change
  • Is violent, aggressive, derisive, and/or punitive
  • Represses true feelings and motives
  • Insists that others acknowledge how justified you were
  • Creates distance between those involved

Healthy Communication (even when angry)…

  • Is meant to communicate and share information
  • Acknowledges sadness and disappointment
  • Takes ownership of, and responsibility for, your own emotions
  • Asks for, but does not demand change
  • Is nonviolent and well-controlled
  • Coexists with other feelings (in both people)
  • Needs no response
  • Moves toward trust and mutual understanding

This is a great structure for evaluating your own approach to difficult conversations and understanding where to set boundaries when other people start to unload their drama into your life.  People who are comfortable with this aggressive, blaming, insincere style of communication generally expect people to meet them in the chaos or fold to their demands.  By consistently using healthy communication, and acknowledging how their behavior has impacted you, boundaries can be established with clear expectations regarding how emotions are discussed in your interactions.

NOTE: If you revisit this checklist the next time you see, or are involved in, a dispute, you’ll notice that the gender stereotypes regarding “drama” disappear.  The word has become associated with highly emotional women; however, men are just as likely to meet these criteria than their estrogen-rich counterparts.

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Empathy vs. Sympathy according to Brene Brown

I’m a fan of Brene Brown.  Her TED talks are thought provoking.  She seems to live consistently with the content she’s sharing, and she’s able to deliver big ideas in very palatable ways.  In the video below, she discusses the difference between sympathy and empathy, highlighting the connecting power of empathy and the disconnect common with sympathy.

The two concepts appear to be closely associated; however sympathy, too often, is limited to feeling pity that exacerbate differences between people.  Pity involves magnifying the differences between us, but often ignoring the similarities.  This drives separation rather than connection.  Empathy opens the relationship to a shared experience and a more sincere understanding.

You may say the words are synonyms and the differences are merely semantic; however, I invite you to work towards being empathic in your next encounter and take note of how the interaction goes for you and for them.  It may surprise you how the dynamic changes when you actively work to connect and be with someone…especially when they’re experiencing uncomfortable emotions.  Challenge yourself to resist placing expectations on them to feel better.  Resist putting a silver-lining on their pain.  Be close, and do nothing.  Be with them in their grief, anxiety, anger, sadness, or despair.  Just be with them.

 

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Want Real Change? Start Small.

I’ve seen it over and over.  I’ve done it myself.  I’ve seen friends do it, and I’ve seen clients do it. Big goals, no results.  Big goals are easy to get excited about and they’re fun to share with those around us.  Unfortunately, big goals often end up leave us feeling guilty, with compromised self-worth, and a track record of perceived failure.

Goals are meant to be motivational and provide a sense of achievement and success.  If you’re goals aren’t doing that, get new goals.  In the video below, B.J. Fogg lays out some practical examples (and the scientific data to back them up) of how to make big changes through extremely small modifications to behavior.  If we allow them to, small goals build a pattern of success, create self-efficacy, and let us enjoy the changes we’re trying to make.  Feeling persecuted by a goal, is no way to live, and generally leads to less accomplishment.

The most common arguments against setting small goals go something like this: “I don’t want to lower the bar.” or “I should be able to [bigger goal].”  or simply, “That seems dumb.”  My response is fairly consistent.  I simply ask how the big goals are helpful to making the desired changes and cultivating the desired feelings.  I was how many time they have set that big goal and failed.  At that point the option becomes clear.  Do you continue trying the strategy you know doesn’t work, or are you willing to set and celebrate goals that you’d rather not have to set?

Integrating this approach into your life may require a redefinition of success.  It may force you to reduce behaviors, sometimes in creative ways into their smallest possible units.  You will certainly need to be willing to celebrate tiny levels of success, validating yourself for a single step in a journey of 1,000 miles.

Here’s the simple recipe (watch the whole video for more details):

  1. Identify a current habit, something you do every day or multiple times per day – use the restroom, get in bed at night, brew your morning coffee, enter a building or room.
  2. Attach a tiny behavior to the current habit you identified in step one.  When I use the restroom, I will think of one thing I’m grateful for.  When I get in bed at night, I will read for one minute.  When I brew my morning coffee, I will drink a glass of water.  When I enter or exit my bedroom, I will do one air squat.
  3. Celebrate your victories consistently and actively.  Affirm yourself for meeting your goal. “Nice job reading tonight.”  “You’re awesome at staying hydrated.” “Great form on that air squat, you did it!”
  4. Reassess your goals.  If you’re not being successful, make your goal smaller.  If you are being successful, considering making that tiny habit just a little bit bigger.